Initiating a startup in these economically unstable times is difficult. It gets trickier if you don’t have some tips and tricks under your sleeves. To help you out in your new startup, we have collected some tips that will come in handy in skyrocketing your business.
Medical Virtual staffing refers to outsourcing all kinds of front-desk tasks. In this practice, all of your front-desk tasks are completed by virtual agents. When providing virtual services, especially on run-time, you should be really careful about some things. Following these tips will surely help you take your young startup to a whole new level.
24/7 Support
When it comes to providing virtual services, the most important barrier you face is trust. Your client should be able to trust you to hand over a part of his business to you. But how do you make your client trust you? By being there for him when he needs something done. You must be available to him anytime, and every time he needs you. Your round-the-clock availability will not only show your dedication but will also make you a trustworthy service provider.
On the other hand, if you are not available when he needs something to be taken care of, it shows that you’re not serious about the client or even the work you do. It is why you should provide 24/7 support to your clients. Your services should be available round the clock. Doing so would definitely build a better image of your business.
Certification and Licensing
Earlier, we talked about building the trust of your client. Another way to do this is to get a certification or license for your services. If you are a certified or a licensed service provider, the client would be able to trust you more with his business. Again, it shows that you are a professional and a trustworthy service provider.
Another way to keep professionalism alive at your startup is only to hire certified people. Hiring certified staff would also save you the time and money of training them.
There are multiple certifications and degree programs available for virtual staffing services. Many universities in the states are offering certifications. The certifications are available with a duration ranging from four to fifteen months. In contrast, you can get licensed for medical billing and coding in two years.
Expanding Your Services
If you have a startup regarding virtual staffing services, you should be prepared to offer services in many domains. Clients find expanded businesses usually more intriguing. Plus, if you are offering more services, you have a much greater chance of landing clients. Offering more services means getting more clients on board, resulting in more business.
We have discussed some tasks you can include in your services to become a one-stop solution for virtual staffing services.
1) Front Desk Tasks
Front desks are one of the core services you should provide if you claim to be a medical virtual staffing startup. Front desk tasks include:
- Medical appointment scheduling.
- Checking for insurance eligibility.
- Sending appointment alerts and reminders to patients.
- Other front desk office tasks.
2) Medical Billing and Coding
Medical billing services include all kinds of financial planning and clerical work. It also includes filing for medical bills. Coding, on the other hand, is a part of medical billing. When you are filling out a medical bill, you are required to write procedures and further details. All the details have specific codes. Medical coding is keeping up to date with coding guidelines and entering correct codes on the forms. Else, the chances of the medical claim fall drastically.
3) Claim Management Services
Claim management services include claim submission and resolution of errors if there are any. It ranges from sending statements to patients and sending appeals to insurance companies. It also contains creating EFT, EDI, and ERA with insurance companies.
There are many more services that you can include in your business to get more clients and get the most out of them. The way it works is that if a client is content with your particular service, and you then introduce a second one, the client is most like to come to you if he ever requires that service.
However, the best tip we can give you to keep your business afloat is to adopt professionalism. Plus, be great at what you do. It is better to have expertise in one service than to offer many services and not be the best at even one of them.
