Precise solutions for QuickBooks Update Error 15311

QuickBooks is a leading bookkeeping software that is an aid to its users for carrying out reliable accounting for their businesses. The software includes a payroll service that allows users to keep records of employees’ salaries, timely payments and tax deductions. It is a subscription-based service offered by QuickBooks. However, this service can be affected by issues in the network and update files or internally occurring errors in the software. QuickBooks Update Error 15311 is another error that develops during the payroll updates. As a user, if you also faced this issue while using payroll in your QuickBooks, continue reading further and learn about its reasons of occurrence and the ways you can fix it.

The QB support team is just a dial away; reach them for help at 1-855-948-3646.

About this error

QuickBooks develops this error when the user tries to update payroll or the software. It indicates that QuickBooks cannot access some files required for the update, and it has resulted in some issues which won’t let the update process finish, and an error message will appear on the screen,” QuickBooks has encountered a problem and needs to close…”. The software will freeze or crash inappropriately, causing inconvenience to the user.


Below are the circumstances which might have raised this issue in the software –

  1. The download or installation of QuickBooks on this computer was damaged, causing the software to suffer.
  2. The firewall in your windows is blocking QuickBooks from accessing the required files or setting up connections.
  3. The time & date set on your computer aren’t accurate, which can lead to an error while updating.

You may read also : QuickBooks Payroll Error 557


You should try the methods mentioned below to resolve this error from your QuickBooks-

Method 1- Install a Digital Signature certificate

Locate the QBW32.exe file in C:\Program files\intuit\QuickBooks and follow the steps given below-

  1. Right-click on the file and select Properties.
  2. Go to the Digital Signature tab and click on to highlight it.
  3. Click on Details, select View Certificate and then Install Certificate.
  4. Tap Next and finally Finish.
  5. Reboot your computer and open QuickBooks.

If there are issues while updating payroll, move to the next solution.

Method 2- Set the time and date accurately on your computer

There are some websites and web processes which sync with your computer’s clock for taking reference of current data and time. Inaccurate clock settings can raise several issues while updating your payroll; follow the steps to set your data & time accurately-

  1. Right-click on the clock in your taskbar at the bottom right.
  2. Click on the Adjust date/time option.
  3. Turn on the Set time Automatically option or set the time manually.
  4. Reopen QuickBooks and try to update your payroll.

You’ll be successfully able to download the payroll updates after using these methods.


Now this is the end of the blog about QuickBooks Update Error 15311. We described the causes of its occurrence and the appropriate methods that you can use to resolve it. We hope this blog was informative and cleared all your doubts about this error in QuickBooks.

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